Returns and Refund Policy
We would like to inform you about the current legal situation with respect to the right of revocation of the digital content and its delivery in Germany where the digital content of this Website is generated and delivered to you in an electronic form.
What is “digital content”?
The German remote-purchase law distinguishes between goods, services and digital content. The German legislation has integrated the Article 2 No. 11 VRRL (Consumer Right Directive) into the Section 312f (3) of the German Civil Code.
According to the above section, the “digital content” is the data that are both produced and delivered in a digital form to the end consumer. Such digital content (if is not copied onto the physical media) encompasses software, music, and software Video downloads (also streaming), files sent by mail Apps, online games, or eBooks.
Customer’s Consent to Cancellation of Revocation Rights
For contracts covering digital content that is not delivered on a physical carrier there is a general 14-day period of revocation. The period begins on the day of the contract conclusion.
However, the Right of Revocation expires if the seller has begun the execution of the contract and
1. the consumer expressly consented to the fact that the seller starts the execution of the contract before the expiry of the revocation period, and
2. has acknowledged his consent to withdraw his Right of Revocation immediately with the beginning of the contract execution.
Right of Revocation of Digital Content
Right of Revocation
You have the right to revoke this contract within a period of fourteen days without any specific reason. The revocation period shall be fourteen days from the date of conclusion of the contract.
In order to exercise your right of revocation, you must inform us (iDventure UG (haftungsbeschränkt), Meisenweg 6, 40667 Meerbusch, phone number 02132-914947, email: firstname.lastname@example.org) by means of a clear statement (e.g. a letter sent by post, Fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.
In order to observe the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you decide to revoke this agreement, we will reimburse all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us).
The refund will be initiated immediately and may take up to fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment method you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.
Sample Revocation Form
(If you want to revoke the contract, please fill out this form and return it.)
IDventure UG (haftungsbeschränkt), Meisenweg 6, 40667 Meeresuch, Tel. 02132- 914947, email: email@example.com
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the
following goods (*) / the provision of the following services (*)
– Appointed on (*) / received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only in the case of a communication on paper)
(*) Delete as appropriate.